Reminders
As a caregiver, it is crucial for me to assist in handling my loved one's daily responsibilities without causing additional stress.
Date: Aug 2020 - Nov 2020 // Company: Best Buy Health // Team: Link App // Title: UX Designer
Skills:
User Research, Prototyping, Interface Design, Information Architecture, Analysis, Collaboration, Communication, Design Leadership.
Role:
As a lead designer, I was responsible for end-to-end Link App CX.
Contributors:
1 visual designer
2 engineering managers+ engineering teams
1 PM
2 QA
1 offering manager
Overview
Problem
Many caregivers struggle to ensure their elderly loved ones remember important daily tasks, creating stress and uncertainty about whether these tasks are completed.
Solution
We developed a feature allowing caregivers to view reminders directly on their app that their seniors set on their Lively Flip phones. This transparency ensures that caregivers can monitor and support their loved ones’ routines without intrusive check-ins, enhancing peace of mind for both parties.
Challenges
Challenge One
Integrating Old Features into an Upgraded System
There were major obstacles to incorporate the old tech of features on the flip phone into the new tech of the app that was in react native. To move forward, I had close collaboration with the Flip Phone team and our engineers.
Challenge Two
Stakeholder Engagement and Roadmap Influence
To ensure our project stood out amid competing organizational goals, I frequently highlighted the UX value and research insights to the Offering Manager. This approach won us the essential support we needed to continue working on 'Home Zone'.
Method
Information Architecture Riddle
It’s vital to show the most important information to the user, yet this was a tough IA riddle to crack.
How do you show multiple somethings that always recur, are never a single event, they are sometimes daily, always weekly but never monthly?
Research
Usability
Determine if users understand how to create a reminder.
Determine if messaging around reminders progress is understandable for our demographic.
Determine if users understand how to edit a reminder.
One of the findings. Users understood the intention of the pencil icon and were able to successfully complete the edit flow.
One of the recommendationsContinue testing what we name the ‘overview’ section to promote better clarity.
““The Home Zone is a safety bubble” ”
“The zone she can roam around in before I get an alert”